Whitelisting Instructions

Having Trouble Receiving our Emails? Add us to your Safe Sender List!

You may not be seeing our email communications because your email client is filtering them into your junk/spam folder, even if you have subscribed to receive them. The process of adding email addresses to your address book (also known as your safe sender list) is called whitelisting. This will ensure future emails are delivered to your inbox. We've put together a list of the most commonly used email programs with easy to follow instructions on how to add email addresses to your Safe Senders List.

What is an Email Safe Senders List?

Each email program features spam filters which automatically recognize white-listed and blacklisted email addresses. White-listed addresses are deemed acceptable and mail from these addresses is usually delivered to the inbox without additional filtering. Blacklisted addresses are senders from which you do not wish to receive email communication from. The Safe Senders List, also commonly referred to as a White List, is a list of all email addresses you would like to receive email from without impediment.

Your Safe Senders List is managed by you within your email program and can be easily updated based on your preferences. By default, email messages that you add to your own personal address book are considered safe and will not be re-routed to your junk email folder.

Domain Names vs. Individual Email Addresses

In general it is best to whitelist an entire domain name as opposed to an individual email address. For example, whitelisting the domain name "bestmark.com" will allow any email from bestmark.com to be received, regardless of the individual sender address.

Select your platform and email client configuration to jump down to the appropriate instructions:

PC/Thunderbird 2.0
PC/Outlook 2007
PC/Outlook XP/2003
PC/Outlook Express 6.0 (Windows 2000 or XP)
PC/Windows Mail (Vista)
PC/Netscape Mail 7.1
PC/Eudora 6.2.5
Mac/Thunderbird
Mac/Mail
Mac/Entourage
Mac/Netscape Mail 7.1
Mac/Eudora 6.2.4

Configuring your email client

Platform Email Client Instructions for Whitelisting an Email Address
This way uses the build in Address Book features of the Mail Client. 		Whitelisting an Email Address or Domain using Rules
Conditions for most clients are sender, domain, keyword, sender, recipient or subject.
PC Thunderbird 2.0
  1. Click on the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click on the New Card button.
    This will open a new Card window with 3 tabs to add information in.
  4. Under the Contact tab fill in the persons first and last name and then copy and paste or type the address you wish to whitelist into the email field.
  5. Click OK.
or
  1. Open an email from the sender.
  2. Click on the arrow next to the senders email address.
  3. Click on Add to Address Book.
  4. Edit the users entry.
  5. Click OK
Next you need to whitelist your Personal Address book.
  1. From the mail Thunderbird screen, select Tools > Account Settings...
  2. Select Junk Settings
  3. Make sure there is a check mark in the box next to Do not mark mail as junk if the sender is in: and that the drop down menu lists Personal Address Book.
  4. Click OK.
  1. Click on Tools > Message Filters...
  2. Click New...
  3. Name your new filter
  4. Enter your criteria for filtering.
  5. Under Perform these actions: choose Move Messages to - Inbox.
  6. Click OK.
PC Outlook 2007
  1. On the tools menu, click Options.
  2. On the Preferences tab, click Junk Email.
  3. On the Safe Senders tab, click Add.
  4. In the Add Address field, copy and paste or type in the address that you wish to whitelist.
  5. You can also put check-marks in the boxes next to Also trust email from my Contacts. and/or Automatically add people I email to the Safe Senders List
  6. Click OK.
To add a Contact:
  1. Click on Tools > Address Book.
  2. Choose Contacts.
  3. Click on File > New Entry.
  4. Highlight New Contact and click OK.
  5. Enter the contacts information
  6. Click on the floppy disk icon to Save & Close.
or
  1. Open an email from the person you wish to whitelist.
  2. Right-click the sender's email address.
  3. Click on Add to Address Book.
  4. Edit the persons contact information.
  5. Click OK.
  1. Click on Tools > Rules and Alerts.
  2. Under the Email Rules tab, choose your Inbox to Apply changes to this folder:
  3. Click on New Rule...
  4. Under Step 1 highlight the option that represents your criteria.
  5. Under Step 2 edit the rule by clicking on the underlined links. Click on specified folder, highlight Inbox and click OK.
  6. Name your rule.
  7. Click Next > for more options or click Finish.
PC Outlook XP/2003
  1. Click on Tools > Address Book.
  2. Choose Contacts.
  3. Click on File > New Entry.
  4. Highlight New Contact and click OK.
  5. Enter the contacts information
  6. Click on the floppy disk icon to Save & Close.
or
  1. Open an email from the person you wish to whitelist.
  2. Right-click the sender's email address.
  3. Click on Add to Address Book.
  4. Edit the persons contact information.
  5. Click OK.
  1. Click on Tools > Rules and Alerts.
  2. Under the Email Rules tab, choose your Inbox to Apply changes to this folder:
  3. Click on New Rule...
  4. Under Step 1 highlight the option that represents your criteria.
  5. Under Step 2 edit the rule by clicking on the underlined links. Click on specified folder, highlight Inbox and click OK.
  6. Name your rule.
  7. Click Next > for more options or click Finish.
PC Outlook Express 6.0
(Windows 2000 or XP)
  1. Click on the Address Book icon.
  2. Click on New > Contact.
  3. Enter the contacts information.
  4. Click OK.
or
  1. Open an email from the person you wish to whitelist.
  2. Right-click the sender's email address.
  3. Click on Add to Address Book.
  4. Edit the persons contact information.
  5. Click OK.
  1. Click on Tools > Message Rules > Mail...
  2. Select the Condition for your rule. Place a check-mark next to Where the From line contains people.
  3. Select the action for your rule. Place a check-mark next to Move it to the specified folder.
  4. In the rule description section, click on the underlined values to edit the rule criteria. Click on specified folder to deliver mail to your Inbox.
  5. Name the rule
  6. Hit OK.
PC Windows Mail
(Windows Vista)
  1. Click on Tools > Junk Email Options...
  2. On the Safe Senders tab, you can manually enter  email addresses that will never be treated as spam.
    You can also choose to put a check-mark next to Trust email from my Windows Contacts and/or Automatically add people I email to the Safe Senders list.
  3. Click on Apply and OK.
To create a Windows Contact:
  1. On the main Mail window click on Tools > Windows Contacts.
  2. Click on New Contact
  3. Enter the persons information and email address to whitelist.
  4. Click OK.
  1. Click on Message > Create Rule From Message...
  2. On the New Mail Rule screen select the conditions for your rule.
  3. Under Select the Actions for your rule: place a check mark next to Move it to the specified folder.
  4. Under Rule Description: click on the underlined information to edit it. Click on specified folder and then select Inbox under your UH account.
  5. Name the filter.
  6. Click OK.
PC Netscape Mail 7.1
  1. Click on Window > Address Book.
  2. Click on New Card.
  3. Enter the persons contact information.
  4. Click OK.
or
  1. Open an email from the person you wish to whitelist.
  2. Right-click the sender's email address.
  3. Click on Add to Address Book.
  4. Edit the persons contact information.
  5. Click OK.
  1. Click on Tools > Message Filters...
  2. Click New...
  3. Name the filter.
  4. Choose your criteria for the filter.
  5. Under Perform these actions: put a check mark next to Move to folder: - <your user account> > Inbox.
  6. Click OK.
PC Eudora 6.2.5
  1. Click on the Address Book in the toolbar.
  2. Click on the New button.
  3. Enter a Nickname for the entry.
  4. Fill out the users name and email addresses that you would like to whitelist.
  5. Close the Address Book.
  6. Click Save in the Save changes to Address Book? dialog box.
  7. Click on Tools > Options...
  8. Click on Junk Mail on the left pane
  9. Make sure there is a check-mark in the box next to Mail isn't junk if the sender is in an address book.
  10. If you place a check-mark in the box next to Put Non Junk-ed senders in address book, you will not have to manually enter each entry.
  11. Click OK.
  1. On the main Eudora screen, click on Tools > Filters.
  2. Click New.
  3. Under Match make sure there is a check-mark in the box next to Incoming.
    Note: if you place a check-mark next to Manual, you will have to manually run the filter by going to Special > Filter Messages on the main Eudora screen.
  4. Enter the condition that you want.
  5. Under Action, choose Transfer to In.
  6. Close the Window.
  7. Click Yes to save the filter.
Mac Thunderbird
  1. Click on the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click on the New Card button.
    This will open a new Card window with 3 tabs to add information in.
  4. Under the Contact tab fill in the persons fIrst and last name and then copy and paste or type the address you wish to whitelist into the email field.
  5. Click OK.
or
  1. Open an email from the sender.
  2. Click on the arrow next to the senders email address.
  3. Click on Add to Address Book.
  4. Edit the users entry.
  5. Click OK
Next you need to whitelist your Personal Address book.
  1. From the mail Thunderbird screen, select Tools > Account Settings...
  2. Select Junk Settings
  3. Make sure there is a check mark in the box next to Do not mark mail as junk if the sender is in: and that the drop down menu lists Personal Address Book.
  4. Click OK.
  1. Click on Tools > Message Filters...
  2. Click New...
  3. Name your new filter
  4. Entier your criteria for filtering.
  5. Under Perform these actions: choose Move Messages to - Inbox.
  6. Click OK.
Mac Mail
  1. Open an email from the sender.
  2. Click on the arrow next to the senders email address.
  3. Click on Add to Address Book.
or
  1. Click on your Address Book icon in the dock.
  2. Click on File > New Card.
  3. Add the persons, contact information to the new card.
  4. Click the Edit button to save the entry.
  1. In Mail, click on Mail > Preferences.
  2. Click on the Rules tab.
  3. Click on Add Rule.
  4. Give your rule a name (example UH Helpdesk).
  5. Choose your conditions to filter on.
  6. Under the actions section you also have many options. The option to ensure that you receive this message in your inbox would be.
    Perform the following actions: Move Message - to mailbox - Inbox.
  7. Click OK.
  8. Mail will ask you if you want to apply your rules to messages in your open mailboxes. Click Yes.
  9. Make sure that this rule is executed before any other rules such as color coding that might act on this message by dragging it to the top of the rules list.
  10. Close the rules window.
Mac Entourage
  1. Click on Address Book in the left pane.
  2. Click on New > Contact.
  3. Add the persons' name and email address.
  4. Click on Save & Close.
or
  1. Open an email from the person to whitelist.
  2. Right-click (or control + click) the sender's email address.
  3. Select Add to address book from the menu.
  4. Click Save.
  1. Click on Tools > Rules.
  2. Click on New (IMAP) or (POP) depending on which you are using.
    If you are not sure which you are using click on Entourage > Account Settings...  It should list your email account and whether it's IMAP or POP.

  1. Give your rule a name.
  2. Under Add Criterion, choose criteria for your rule.
  3. Under Add Action, select Move Message - Inbox.
  4. Make sure there is a check mark in the box nex to Enabled.
  5. Click OK.
Mac Netscape Mail 7.1
  1. Click on Window > Address Book.
  2. Click on New Card.
  3. Enter  the persons contact information.
  4. Click OK.
or
  1. Open an email from the person you wish to whitelist.
  2. Right-click (or control + click) the sender's email address.
  3. Click on Add to Address Book.
  4. Edit the persons contact information.
  5. Click OK.
  1. Click on Tools > Message Filters...
  2. Click New...
  3. Name the filter.
  4. Choose your criteria for the filter.
  5. Under Perform these actions: put a check mark next to Move to folder: - <your user account> > Inbox.
  6. Click OK.
Mac Eudora 6.24
  1. Click on the Address Book in the toolbar.
  2. Click on the Entry button.
  3. Enter a Nickname for the entry.
  4. Fill out the users name and email addresses that you would like to whitelist.
  5. Close the Address Book.
  6. Click Save in the Save changes to "Address Book"? dialog box.
  7. Click on Eudora > Preferences.
  8. Click on Junk Mail on the left pane
  9. Make sure there is a check-mark in the box next to Mail isn't junk if the sender is in an address book.
  10. If you place a check-mark in the box next to Put Non Junk-ed senders in address book, you will not have to manually enter each entry.
  11. Click OK.
  1. On the main Eudora screen, click on Special > Make Filter...
  2. Under Match make sure there is a check-mark in the box next to Incoming.
    Note: if you place a check-mark next to Manual, you will have to manually run the filter by going to Special > Filter Messages on the main Eudora screen.
  3. Place the dot next to the condition that you want and enter the criteria.
  4. Under Action, Put the dot next to Transfer to Existing - Inbox.
  5. You can optionally add more detail under Add Detail.
  6. Click on Create Filter.